RETURNS

Unhappy with your items? Follow our guide to making a return.

 

Filofax Return Policy

Filofax wants to make your online shopping experience as easy as possible. If you are not satisfied with a product purchased from Filofax, simply return it to us in its original packaging (which may have been opened), along with your order number, within 28 days and we will refund your money. We ask that you ship your package in a way that prevents damage and we recommend that you obtain proof of shipment.

We will refund the purchase price and a credit will be applied to the original payment method. Any shipping charges you have already paid are non-refundable and refunded amounts will not include the cost of shipping.

It may take up to 15 business days after we receive your return for you to see the refund on your statement. 

Filofax Guarantee

At Filofax, we take customer satisfaction to heart. Filofax Canada is committed to offering a two-year warranty against manufacturing defects on our organizers, from the date of original purchase.

Simply send an e-mail to our Customer Service team, enclosing your proof of purchase and a description and photo of the reported defect.

A member of our team will contact you to arrange the return of the defective product, at our expense, and offer you a replacement equivalent to the value of the defective organizer.

The replacement will be shipped free of charge once we have received confirmation that the defective organizer has been received by Canada Post.

Please send your returns to:

Authorized Returns
Filofax Canada - FLB Group Ltd.
8681 Place Marien
Montreal-East (Quebec) H1B 5W6

 

Processing your Refund

If you receive a defective item, please contact us at customerservice.canada@filofaxinc.com and provide your name, order number, item number, and details of the defect.

 We will notify you by email, within a reasonable delay, if you are entitled to a refund, a return, or exchange due to the defect.